The personal touch

Like everybody else, I am a consumer.  I purchase products from many different companies.  However, as I think about those companies, I can’t say that I have a personal attachment to any of them.  I wouldn’t think twice about buying my next video game from Target instead of Best Buy.  To me, they’re all the same.  All except one.  I am fiercely loyal to Publix, a grocery store chain here in Florida.  I could cut my grocery bill by $20 by shopping at Wal-Mart.  But what sets Publix apart is CJ and Beth.  CJ is the bagger that often bags my groceries.  Beth is a clerk that often rings up my order.  CJ likes to go bowling on Friday and Saturday nights at the local alley.  Beth has a Pomeranian named Felix.  They both greet me warmly and I believe they sincerely mean it when they wish me a good evening.  I’m not the only one who feels that a personal touch makes for a better customer experience.  Here’s one of many articles available online about the topic – http://www.americanchronicle.com/articles/view/104972.

Cheyenne - Tech Support

This same attitude is what you get when you contact Tel-Tron.  This isn’t just a job for us, it’s our career and we enjoy doing it.  We give you plenty of options to contact us – online inquiries, online ordering, email, web cases.  But if you prefer to talk to a person, we’re here for you.

Brooke - Account Support

Brooke will answer virtually any question you have.  She’s getting ready to close on her first home, by the way.

Leah will field all of your invoice and billing questions.  She just had a baby boy.

Damon or I will solve all of your technical woes.  I’m a Wisconsin sports fanatic and Damon is a movie buff.

Damon - Tech Support

Sam might call you for a courtesy call and see if there’s anything you need.  She’s in our Phoenix office and enjoys attending music events.

Sam - Customer Success

We all develop relationships with our customers over time.  You’re not just another customer to us.  We’re your partner in ensuring the life safety of your residents.  We work together to keep your emergency call system working as you need it to work.  We understand how important your nurse call system is to you and why it’s important that it be reliable and running 24 hours a day.  We offer 24-hour emergency technical support.  When you call that number, you’re talking to Damon or me at home, not a call center somewhere else.

Whether you call us, email us, fax us, order online or create a web case online, we’re here for you.

About Cheyenne Gillingham, Technical Support Manger
Technical support manager for Tel-Tron Technologies in Daytona Beach, FL.

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