Technology Makes Top Ten Senior Living Trends for 2011

From Senior Housing News comes this article about technology. Click here for full article.

I highlighted things that stuck out for me.  One thing they failed to mention was the safety piece.  The barriers to entry into this “senior monitoring business” are very low.  With many companies, safety is a marketing buzz word.  I like the mention here of industry standards and the economic value of such, however, the life safety benefit of standards is the real deal.

Technology – Monitoring Networks, Apps, Devices and Systems Integrators

Ladies and Gentlemen, start your monitoring …..Through gadgets, apps, networks and the cloud! During 2010, a trickle of vendors released new monitoring systems and delivery options. The flood gates are going to bust open as the economy heals and companies are looking to invest and expand into high growth markets. Look for continued announcements and product offerings from old and new technology companies as well as acquisitions and roll ups of related products and services for the senior care market. Some products will be “me too” products that will provide additional market choices but few, real new features. Who will win? We’re betting on well designed products that are simple without feature overload at reasonable prices.

One of the areas that will start to accelerate in 2011 is systems integrators working in local markets to deploy various monitoring systems that employ industry standards  ***See UL2560 article here *** . If vendors work within established standards, the costs for deployment and support have a higher probability of being adopted faster than those that are built upon proprietary technology. These systems integrators will need to provide better service than the Geek Squad but also know about concepts on senior living design and general contracting besides the technical nature of deployment of these networks. What are we forgetting? The most important features: selling and servicing seniors and their children. How many local GC’s are ready for this? If you said very little, you’re probably being generous. The costs of a design and tech make-over may make your stomach turn at first but if amortized over an additional 5 years in the home versus assisted or skilled care, it will seem like a bargain.  In a society of instant gratification, that will be a hard sell.

So what about safety?  It seems most folks are interested in the fire alarm.  When it comes to the “wireless nurse call” system, a standard of mediocrity exists.  If the “emergency call system”  is ever used to save a life, shouldn’t it be designed to do just that. . . . in all conditions?   If a component fails, the power goes out for several hours, the annunciator panel becomes disabled, etc., it should still be capable of saving a life.  See Tel-Tron’s website for the real deal solution.

It’s your building. How will you know…..

. . . . if something goes wrong.  

If you are like me, silence is golden.  It means that the world around you is running like it is supposed to.  It means that all of your staff members are operating in full.  – But — What if something isn’t right?  What if your staff screwed up their response to an emergency call last night, but didn’t tell you.  Wouldn’t it be nice if you were alerted?  After all, you are in charge.  

I speak with many executive directors who manage their world with a flow that seems organic in nature.  With the help of a Tel-Tron, enterprise level emergency call system, they are able to do their tasks with the confidence that their staff is working as hard as they are and no stone goes unturned throughout the day.  The Tel-Tron system, alone, does not allow them to achieve this, but it frees up their mind from worrying about one small problem that comes with life threatening consequences. 

 From time to time, all of the staff is tied up with other functions and an emergency call may take longer to respond than normal.  Nobody likes to talk about it, but it is a reality.  Sometimes, things go haywire. 

The calm, cool and collected ED has a notification set up in Auditrak that sends a message if that e-call is not re-set within 7 minutes or what ever time frame is appropriate.  This is the time when the ED wants to be involved.  That Ed may go the entire day or week and never have contact with the wireless emergency call system that was installed in the building.  However, when things go wrong, it’s time to act. 

Daily Summary Report - Emailed Automatically

The Tel-Tron Auditrak management reporting tools are especially valuable for the corporate Director of Nursing or Chief Operating Officer.  Again, a silent nurse call system means that emergency calls and personal emergency response calls are getting their responses in a timely manner.  It means there is nothing to worry about in that one small category of their lives.  In short, it means the people that they have spent time and money to hire and train are doing their jobs.  Of course, the COO is not going to run and respond when his/her Iphone starts beeping with a text or email that alerts of the situation, but they will know that something is off and perk their ears up to pay attention.  Maybe repeatedly late e-call responses are a signal that more training is needed? 

That is what the Auditrak event notification system is all about.  Whether it is a late response to an emergency call or a low battery condition in a wireless call station, Auditrak is customizable for the user.  A Tel-Tron emergency call system is not only used to notify the staff when there is an emergency.  It is used to notify management when something in their world has gone wrong. 

Does your nurse call system, call bell system, emergency call system, wireless emergency call system, or personal emergency response system, (PERS) Notify You?

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