Troubleshooting 101: Solving Tel-Tron Problems Pragmatically

Tel-Tron Troubleshooting 101

There’s really not a special, magical process for troubleshooting your Tel-Tron system. In fact, the same troubleshooting steps used to do so can be applied to solve a variety of day-to-day problems. This month, I’m going to show you how to apply the same steps to troubleshoot two entirely unrelated problems.

Step #1: Verify the problem

dinner party

Problems have a tendency to initially appear worse than they really are. Should one arise, it’s up to you to determine the scope. Once you know what that is, it will make solving the problem much easier.

How this relates to real life:

Let’s say you’ve just held a wonderful dinner party for you and six other friends. Everything has gone just swimmingly. You drank, told tales, and were, by and large, merry. The evening concludes, everyone goes home, and you praise yourself with a mental tip-of-the-hat to your excellently hosted feast. Job well done! But the next day, the rumors begin to circulate. Someone at your party suffered some pretty severe indigestion. You could just ignore these rumors, but that’s probably not a good idea. Your inquisitive nature and your reputation force you to investigate.

Where to start?man with belly ache

Find the source of these rumors, trace them to the alleged inflicted person, and talk to that person directly. Keep the questions simple. “Hey, were you feeling sick after dinner yesterday?” If so, make sure it’s not because of something obvious and unrelated, like getting mild food poisoning from a fast food restaurant they stopped at on the way home because they found your dinner to be “insufficient.”

How this relates to Tel-Tron:

Let’s say you use pagers. Ah Pagers… This mobile notification device gets passed around from person to person more than any other device except, perhaps, staff reset pendants. Lots of different people use them, and the devices see use pretty much from dusk ‘til dawn, then all through the night. Given this high amount of usage, there’s a much better chance of an individual pager failure than there is of system-wide pager system problem. If you begin to hear rumors that your paging isn’t working, my recommendation is not to leap to the conclusion that your paging system is down. Instead, start simple. Track down the person with said non-functioning pager, and verify the problem. Is that pager really not getting pages? Maybe we have a training opportunity here. If it’s really not though, determine if the solution isn’t something simple, such as replacing a low battery–the most common reason for a pager not getting a page.

Step #2: Start gathering more data

A single sample doesn’t tell you a whole lot. What’s one poisoned friend or one bad pager? Certainly not an epidemic! Let’s make sure though. It’s time to investigate further.

How this relates to real life:

Alright, the rumors appear to be true. Your friend has just confirmed that shortly after leaving your party, he came down with a debilitating sickness that has shaken the very fabric of your friendship—and no it wasn’t from a drive-by Taco Bell visit on the way home. Don’t panic. As already noted, it’s just one friend. There’s a good chance your other friends are fine, and that would still leave you with five, which is a pretty good ratio of healthy friends. Still, best make sure this isn’t a widespread problem. Start calling around. Find out who else may be affected, and if so, what he ate. Make some lists. This guy ate this. Did he feel OK? This guy ate that. How’s he feeling? And so on.

How this relates to Tel-Tron:

You’ve found one pager that’s not working, but that doesn’t mean your “paging system is down.” Don’t panic. It’s just one pager. There’s a good chance your other pagers are fine, and that would leave you several other good pagers. (Unless you only have one pager, then don’t panic, but contact us to get you a rush-order on some new pagers.) Still, if that pager isn’t working, gather it from the staff member using it – it’s not doing any good with her anyway if it’s not getting any pages – and start hunting around for another. Find out: are all my pagers affected? If so, which ones?

Step #3: Form a hypothesis

Troubleshooting’s close cousin is the Scientific Method. So yes, you may call yourself “a scientist.” At this step in the troubleshooting process, you hypothesize, based on collected data, a reason for the problem at hand.

How this relates to real life:

You’ve called everyone at the party and discerned that two others had similar indigestion. Not too shabby. You know, for example, that you didn’t poison everyone, so at least one of your dishes was edible. Nicely done! Now to figure out which dish was the culprit. You had a lot of options, but all of your collected data seems to point to the chicken salad. You didn’t have any of it yourself because there was just so much food, and your buddy brought a nacho platter. You just couldn’t resist nachos so you filled up on that and, well, long story short: you didn’t have any chicken salad, and you’re not sick. In fact, the only three people who got sick are also the only three people who ate the chicken salad. Hypothesis: It was the chicken salad, in the dining room, with the salmonella.

biohazard chicken salad

How this relates to Tel-Tron:

You’ve searched around and discovered that two other pagers are also not receiving pages. This is important, because if any one pager gets a page, you know that the “paging system” is not down. The pager transmitter—often called a pager base—has a fire-and-forget mentality. It’s told to send a page, it sends the page, and it doesn’t keep track of which pagers got the page. If, while testing your pagers, even one pager worked, you can be confident that the pager transmitter has done what it was supposed to do. It transmitted. Hypothesis: The “paging system” is fine. You’ve just got three misbehaving pagers.

Step #4: Test and verify your hypothesis

You’ve formed a hypothesis, now it’s time to put it through the wringer.

How this relates to real life:

You’re gripped with this notion that your age-old family recipe for chicken salad has somehow led to a disastrous after party for several of your friends. You have to know for sure. Was it indeed the chicken salad? The only way to find out, obviously, is to have a sample tested. Go home, collect it in a bag and send it off to the crime lab. You know, that crime lab everyone has access to that’s just readily waiting to vindicate poor hosts from harsh accusations of food poisoning? That’s what THIS troubleshooter is recommending. Expect results in six to eight weeks. However, for the sake of fully disclosing ALL of the troubleshooting options, there might be a simpler way. Not that I’m recommending it. You know that annoying guy, the one always sniffing around at lunch looking for freebies? Ask him if he’d like some chicken salad. Homemade. Very fresh. Made just last night.

How this relates to Tel-Tron:

You’ve done some excellent trouble shooting and data collection to this point. As a practicing scientist, you’ve narrowed the problem down to three pagers that seem to be acting up. You’ve also prevented a wide-spread panic by proving that the “paging system” isn’t “down,” but in fact, you’ve just got some bum pagers.
Call tech support!Still, there are a few more things to test. A lot of communities use what’s called “mapping,” so it’s a good idea to double check settings. I’m not going to go into all that here. You’ve done quite a bit of heavy lifting already. Let us help you with this last step. If you’re not sure how to check a pager’s settings, give Technical Support a call. Best case scenario, we’ll get these pagers working! Worst case, we’ll simply re-verify the work you’ve done and come to the same conclusion you have: three bad pagers. While perhaps inconvenient that you’ve got some broken pagers, you should still feel good that you’ve got a handle on things. You figured it out! And you did this all while carrying the soul-crushing guilt of poisoning your friends with bad chicken salad. Well done!

Meet Quality Assurance Engineer Ed Otero

Ed Otero - Tel-Tron Quality Assurance Engineer.

Tel-Tron is constantly developing and delivering new and improved products to help senior living companies and the seniors they serve. An extremely important part of the product development process is ensuring the design meets Tel-Tron’s high standard for quality.

Ed Otero is Tel-Tron’s Quality Assurance Engineer, responsible for final testing and validation of new and existing product designs before they become actual products. Ed has been working with healthcare technology since 1986, involved in installing, maintaining, and testing of systems within hospitals and residential communities.

“I have always kept in the front of my mind that any and all products I touch could at any point in time be used to save someone’s life. This is the reason I have always taken extra care and pride in making sure that what I work on is tested and retested.”

Ed understands the negative impact a product defect can have on community operations and seniors’ lives. “I have always kept in the front of my mind that any and all products I touch could at any point in time be used to save someone’s life,” says Ed. “This is the reason I have always taken extra care and pride in making sure that what I work on is tested and retested.” 

Ed works diligently testing a Tel-Tron wireless transmitter

Ed works diligently at testing a Tel-Tron wireless transmitter

During the testing process, no product is released until it has passed every single test from start-to-finish and the product development team, including Ed, is satisfied that the product is worthy of release. “The tests are numerous and repetitive, and we push our products to the max to ensure that we are delivering only quality products,” Ed says. “I’m very proud to be a member of the Tel-Tron team and knowing that I am doing my part ensuring that every product that touches my hands or goes out the door could be responsible for saving someone’s life.”

Tel-Tron Project Management: A Behind the Scenes Look at a Team Devoted to Your System, Satisfaction and Success

Tel-Tron Project Management: A behind the scenes look at a team devoted to your system, satisfaction and success

During my career here at Tel-Tron, I have held a few different positions. As much as things have changed for me personally, a single philosophy has always stayed the same­ —ensure that our customers have the confidence that they can rely on their emergency call systems to save lives, every day. Most recently, I have had the privilege to work with the Project Management department, a team of dedicated people who prove their devotion to this philosophy day in and day out. I have witnessed many projects through all stages, from the time they are sold to our customers to years after they have been in use.

I’d like to take you behind the scenes, to give you a glimpse of all of the important work to which we devote our time and energy for the benefit of you, our customers.

Working With You

Our Tel-Tron Project Managers are professional, experience individuals focused on your success. Tel-Tron Project Managers are the great group of guys responsible for installing and maintaining your Tel-Tron solution. And whether it’s getting extra or replacement parts sent overnight, working with technical support and engineering, or something or as simple as looking up phone numbers, the project management staff have a supportive, and equally dedicated, team behind them.

Planning and Preparing

Our project managers develop close relationships with our customers since they often spend the most face-to-face time with them. Because of this, we feel personal responsibility to our customers and their residents. The interactions project managers have with residents are typically brief, but tend to be the most memorable to them, and stick in their mind. It’s ultimately the residents that we are all serving, and why we take the time to make sure every device works properly so that your staff receives each and every emergency call.

From the moment an emergency call system is sold, our project management staff begins making contact with the customer, assuring them that we are preparing for and looking forward to taking on their project. Since there are usually several prerequisite items that we need before we can properly install a system, so we rely heavily on the commitment and cooperation of our customers in the planning and preparation for a project. These items are requested of the customer before or during our Kick-Off Meeting.

Kick-Off Meeting

Kick-Off Meetings are designed to bring everything to the table regarding the upcoming installation of a system. More importantly, this meeting is to set the stage for the entire project, by setting expectations for obstacles, benefits, and features, as well as training and support during the life of the system.

Our customers don’t always understand the purpose of this meeting and the value can sometimes be difficult to articulate. But during the meeting, we ask important questions to make sure that the end result is what our customer is expecting. Issues that no one anticipated can come up in this meeting, which results in the reevaluation of products, protocol, and/or timelines. Regardless of the issue, we always resolve it quickly to ensure the installation will have your desired outcomes.

Installation

For weeks prior to your installation, the Tel-Tron project management team is reviewing, researching, discussing, and verifying everything about your project. They are well-versed in what and where product is to be installed, as well as many other intimate details about your community and the residents you care for.

A Tel-Tron Project Manager Assists a Customer with Installation

Once the product shipment arrives, the installation is ready to begin. You are anxiously awaiting the arrival of the Tel-Tron project manager you spoke with during the Kick-Off Meeting. As soon as he arrives, he and his team get to work, moving swiftly around your community installing product, testing the system, and training you and your staff. As quickly as the time came, the time has now passed, and your system is now fully-installed and you are now saying goodbye with handshakes, smiles and maybe a hug. You’re excited about how much easier your life and the lives of your staff and residents will be.

Post-Installation

The project management team discusses your project immediately after installation to review any and all aspects of the project. We discuss issues that may have caused difficulty, in order to learn and improve our processes.

We as a team continuously talk about new ways of installing our product to create the best outcomes. Whether it’s the best position of a wireless device on a door, or where in a resident unit is the most convenient and effective location for product placement, our team never stops thinking of new ways to improve what we do when serving you and your residents.

Feedback

We often hear positive comments on the project managers’ performance and how their work has improved the resident’s quality of life as well as the staff’s work experience. These comments give our project managers a deep sense of satisfaction, knowing that their efforts have made an impact in saving a life.

As one of the many people behind our great project management team, I am always proud when I hear a happy customer rave about the terrific experience they’ve had. We want to hear from you! If you have had a noteworthy experience with our project management team, or have any questions or suggestions for us, please let us know.

Do You Have a Program Designed to Reduce Fall Risk?

Senior woman in wheelchair with caregiver

How do you use technology to mitigate resident fall-risk & maximize independence?

The risk is real
The awareness related to fall risks over the last few years is staggering. One in five hip fractures results in a death within a year of the incident. One in four seniors that fall and fracture a hip, who used to live independently, spend at least the next year in an assisted living or nursing home environment. It’s also a little concerning how little, as an industry, we’ve done to mitigate the risk. Fall detection is largely a waste, the damage is done, and unless the resident is unconscious automated fall detection devices do little more than let you know the horse is out of the barn.

What can you do?
Fall prevention programs need to be comprehensive and targeted. Do you evaluate the medications your residents are taking and develop specific and targeted prevention programs if their medication puts them at increased risk? If a resident has had a previous fall, do you know the likelihood of them falling again compared to those who have never had a fall? Are you putting technology and processes in place to create an environment which reduces a resident’s risk of a repeat incident? Knowing the precursors of a fall is a critical component to prevent it from happening.

For further reading on the risks related to falls and the possible outcomes, often life threatening, visit the CDC’s Website on Falls for Older Adults .

If you don’t currently employ technology to prevent a fall then contact your sales representative
(sales@tel-tron.com) to talk about what it takes to be successfully implement a fall prevention strategy.

To learn more about the benefits of Tel-Tron’s unique fall management technology, click here.

Maximize the Potential of Your Emergency Call System

Are Senior Living Management Teams Out of Touch? The Senior Care Investor www.seniorcareinvestor.com thinks so. In a year where many strong companies in our market grew at an impressive clip, others faltered. During these periods of growth the challenges of bringing on new buildings in different states of disrepair, staff members from different performance cultures, and resident occupancy varying greatly by geographical market have restricted earning potential for even the industry leaders. To steal a quote from the SeniorCare Investor’s most recent publication, “When someone figures out how to profitably run a large chain but maintain a mom and pop feel, then that company will top the return lists every year.” Whether you are the mom and pop provider or you’re trying to create that feeling within your community, personal attention to detail and a level of concern for the quality of life and security of your residents is what creates the “I’m home” feeling.

Being there when a resident needs you, responding with the same passion you would to your own family, being able to know when you miss and make it right; these are just the first steps to creating the feeling of home. You’ve got dinner, the air conditioning, the community bus, and putting green to worry about. Let us tell you when to worry about a resident’s security and emergency health needs require your attention. Let us take care of the compliance to your internal policies.

There is amazing new and innovative technology being created every day by us and companies like ours that goes under-utilized. Many of you already own it and just aren’t taking advantage of what you’ve already bought. All you have to do is invest the time to better understand how knowing what you don’t know can change the lives of your residents.

Here’s a quick tip to ensure that your key team members are really in touch with what happens at the front lines of your communities. Follow the steps below to enable a notification sent directly to your cell phone every time a resident waits more than ten minutes for assistance. You may think your front line is staffed appropriately and responding with the same passion you would, but this will let you know for sure.

Log into your Auditrak reporting package at www.auditrak.com and select the My Auditrak tab.

Select the Contact Methods link on your My Auditrak page and ensure that your contact information is correct.

 Once your contact information is correct go back to your My Auditrak tab and select the link for Event Notification Setup.

If I were interested in Emergency Call events I would select that option from the list, it’s the last item listed in the above image, then select the option for Report after and change the value to 10 minutes.  If I select SMS as the notification option I will now receive a notification every time an Emergency Call at the selected community reaches 10 minutes without being responded to by the staff onsite.  This will give any executive a real time feel for what’s happening at the community level.  Allowing you to intervene and change the experience of your residents in nearly real time can make the difference between the feeling of home and the feeling that they are alone an uncared for.

If you’re interested in having a discussion or seeing a demonstration about how the systems you already own can allow your team to better focus their time on what matters most and ensure that leaders in your company know when things aren’t right on the front lines send me an email at mgraham@tel-tron.com or give me a call at 386-523-1078 so we can start the changes today.

Throw out that PC based system and get in the CLOUD!

Once upon a time, senior living communities paid someone to be at the front desk 24 hours a day.  They did this because the emergency call system consisted of a panel of lights and buzzers mounted on the wall.  If a resident needed help, a light would turn on and a buzzer would sound.  Someone had to be within earshot of this panel at all times, or calls for help would go unanswered.  Once they heard it, though, alerting the care givers that someone needed help was another inefficient and labor intensive task.

When Tel-Tron introduced pocket paging to the wireless emergency system call industry (100 years ago…) both problems were solved.  Care givers wore pagers and were alerted right away when a resident needed help.  This eliminated the need for panels of lights and buzzers, and the need to pay someone to watch them 24 hours a day.  This was a transformation of the way senior living providers operated their buildings and provided care to their residents.  Really, it would be hard to imagine not having pagers or some other mobile staff device today.

Portion of Auditrak Dashboard

What does this have to do with cloud computing?  Everything.  When Tel-Tron introduced Auditrak.com, another senior living transformation began.  With the release of the ethernet gateway for our CompanionOne product line, Tel-Tron’s nurse call system has completed it’s migration to the cloud.  What is the cloud and how does it help senior living, you ask?  Let me explain. (click here for the wikipedia definition)

In the pocket paging example above, people were slaves to the front desk, because that is where the alarm panel was located.  The “data” they needed to respond to resident emergencies was accessible from only one place – the front desk.  The same is true on PC based system today.

System programming information, resident usage metrics, audit trail reports, maintenance notifications, resident check-in data, even changing resident pendant codes is all located, stored and managed from the personal computer located on-site.  You have limited or no access to that data or functionality from outside the building.  You have limited or no way to keep all of that data backed up on a real time basis.  You have limited or no way to integrate that system with other systems located outside of the facility, such as your accounting, or resident management software.

Worst of all…..Once you buy a computer based system, you are saddled with never ending upgrades, maintenance contracts, having to replace the computer itself every couple years, your staff uses the computer to play games or surf the web (see previous blog about that particular nightmare), Microsoft changes operating systems routinely, loss of functionality during a power outage…  Really, the list of downside risks to a PC based system are endless.  What’s the answer?

Enter the cloud!  Instead of your entire emergency call system being controlled and run by a software program on a local PC, host all of that functionality in the cloud (on the internet).

Your on-site system includes all of the devices in the resident rooms, all of the mobile devices used by the staff, one or more alarm consoles, the wireless or hardwired monitoring infrastructure.  But the activity data, programming information, reporting software, charting and graphing software, trend analysis, and system monitoring is “hosted” offsite.  You access this site through an internet browser like Internet Explorer, Firefox, Google Chrome and Apple’s Safari.  Which means you do NOT buy a dedicated PC for the emergency call system.  You use any PC (or iphone, blackberry, ipad, etc) you want, from anywhere you want, whenever you want.

  • There is no software to upgrade on site, ever.  The hosted software is always current.
  • You don’t have to keep back-up disks, or tapes on site.  Your data is always on line and backed-up continuously.
  • You don’t have to worry about your staff breaking the computer, surfing the web, or otherwise messing up the PC.  Because THERE ISN”T ONE.  I know this is a mental leap.  But it is literally transformational to the industry.  Senior living CTO’s, IT managers, even maintenance people are loving the fact that their systems no longer are PC based or dependent.

Sample Report of All Alarms with a "Resident Wait Time" of more than 10 minutes

In addition, once your secure data is in the cloud, you don’t need to run reports any longer.  Establish operating parameters and reports will be automatically sent to you (or anyone else) whenever something occurs outside those parameters.  Two small examples:  Many Executive Directors get a report emailed to them every morning listing any emergency call where the resident’s wait time was longer than 10 minutes.  Regional Operations Directors have this same report sent to them monthly for all communities in their territory.  Regional Maintenance Directors get a weekly report automatically emailed to them of all system trouble items that have occurred, and not resolved in the appropriate time.  I know, that was three examples, but the possibilities are endless.

Last one..any notification can be sent via email, or text message.  Some Operations Vice Presidents want to know right away if there is an elopement activity such as a window alarm, or “screen removed” alarm in an memory impaired section.  Elopement is a big deal these days and an early heads-up is helpful.

I know this is a lot to take in and understand, but having your emergency call systems data hosted and managed in the internet cloud, means a whole lot less headache for on-site staff related to computers, and an almost limitless opportunity for growth and integration in the future.  Just as pagers changed the industry in the late 80s, cloud computing will change senior living over the next few years.  Just browse on over to Auditrak.com and you’ll see what I mean.

I didn’t talk specifically about this, but having a single hosted location for systems data and management is exponentially more valuable if a senior living operator has multiple sites.

One day we’ll look back and say…”Remember when we used to have a PC run our emergency call systems.  How did we ever survive?”

Enough Already. The PC has to go!

Dig hole in sand....Insert head!

All you have to do is read words in this picture, which was taken by one of our salespeople when touring a community that just installed a new emergency call system from a competitor.  WOW!  I cannot believe that someone would actually write that memo – clearly aware of the implications of not obeying – and think that just writing a note makes everything OK.

IT’S NOT OK!   You are tasked with making sure that a resident’s call for help gets answered.  And for lots of reasons, including this one, a personal computer is a completely inappropriate engine for an nurse call system.  In case you can’t read the picture, here is what it says.

“Please do not use this computer to go onto the internet.  This computer runs our nurse call system and is vitally important.  Thanks, Jane.”

Jane – Rather than writing a memo, you should have thrown that system out and replaced it with one that is not computer based.  Can any of you think of a single system that is a life safety device that runs on a Windows computer?  Please leave a comment to this post if you can.

Defibrillators? No.  Airplane Avionics?  No.  Dialysis Equipment? No.  Automobile Electronics?  No.

When you hear about someone who is on “life support,” do you think it would be wise to have that equipment run by a Windows computer?  No way.  So why is it OK to put the lives of senior living residents in the temperamental control of a Windows personal computer?  Short answer….It isn’t!  They freeze up.  They need rebooting.  Software needs updating.  They aren’t battery backed up for longer than a few minutes.  Really the list is endless.

Staff can close the program.  Staff can turn them off (on purpose, or on accident).  And, as in the case captured in this picture, staff can browse the internet while calls for help go unanswered.  It simply isn’t necessary.

On an enterprise quality nurse call system, the main servers, switches, routers and gateways use embedded systems, industrial microcontrollers, sophisticated power supplies, elaborate supervision and battery back-up methodologies.  There are design tolerances measured in sub-1% range.  User GUIs are browser based and access data on the system, but do not control the system.  Visit Auditrak.com, for an example of a killer call system GUI that resides in the cloud.

As I looked at the picture in the beginning of this article, I was so frustrated at the lack of seriousness with which Jane took her role as caregiver.  In fairness, Jane probably did not select that system.  Someone at her corporate office, who doesn’t have to respond to an emergency call – ever – probably picked it as a result of their beauraucratic purchasing system.  Still…the kind of compromise and accommodation Jane is forced into is simply not necessary.  There are other options.

Wireless Network….Heal Thy Self!

Every time I hear someone say “wireless emergency call systems are pretty much all the same” it makes my want to pull my hair out.  While it is true that many systems have a similar mission, there are very few similarities in how the mission gets

Click here for a tutorial

 accomplished.  Here is a HUGE, IMPORTANT, SIGNIFICANT, FUNDAMENTAL, MEANINGFUL  example.  Enough emphasis?

On most wireless networks used for emergency call systems, if one access point (transceiver) fails, YOU LOSE EVERY OTHER RECEIVER DOWN LINE.  That’s because signals “hop” from one transceiver to the next all the way back to the computer.  Any break in the chain and the call for help goes unanswered.  GOOD ENOUGH for email, surfing the web, etc.  BAD IDEA when the data being transmitted is a person’s call for help.

That is why Tel-Tron never designed an emergency call system using the point-to-point wireless networking scheme described above.  In 2008, we released our version of a wireless network using what is called a “Self Healing, Wireless Mesh Network.” Translation:  If any access point fails, the downline access points can automatically reroute.  The network self-heals.  And, since all Tel-Tron systems are fully supervised, the system will alarm and display which access point has failed.  As of this writing, no other company is offering this level of wireless network service.  (No other company designs and manufactures their own wireless products…..but that is a post for another time.)  For a neat flash based tutorial on this topic, please click here.

Even the chip manufacturer was impressed, and published a “Customer Success Story” on our implementation. Check it out.

I suppose a rough analogy is the difference between run-flat tires and standard tires.  With a standard tire, if you get a flat your trip is over until you change the tire.  With a run-flat tire, if you get a flat, you are notified, but your trip is uninterrupted.  That kind of safety and redundancy seems like a great idea if you were a woman driving alone at night through a sketchy part of town on your way home.  Or, if you were a senior living resident who was counting on your call for help getting answered.

There are hundreds of differences like this between wireless nurse call system providers.  So, no, emergency call systems are not all “pretty much the same.”

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Never Miss a Staff Rounds Check Again!

Many senior living operators have a problem.  There staff is supposed to be checking on certain residents on a regular basis, but there is no way to prove that it was actually done.   A quick software upgrade to your Tel-Tron emergency call system and you can guarantee that you will never miss a room check again.

Simply install a “staff check-in” device in each area where the staff is supposed to show up.  Tell the software how often a staff person is supposed to be in that area (hourly, daily, weekly, etc.).  If the staff check-in device is not used in the time window you set-up, an alert will be displayed on the system, alerting management and staff that a check-in has been missed.

For example….Let’s suppose that you are supposed to be doing 2 hour room checks in your dimentia units.  First, you install a “staff-check” button in each unit.  Then, you tell the system (through the software) that each unit should have a staff visit every two hours.  Now, let’s pretend that it has been two hours and no one has pressed the “staff-check” device in Mrs. Smith’s room.  You will get an alarm on your system – pagers, console, text message – whatever — that says “Two Hour Check Missed – Mrs. Smith, Room 1.”  The only way to clear that alert is to actually go to Room 1 and press the staff-check button.

No one likes to talk about it, but every manager knows that FORCED COMPLIANCE with policies and procedures is the best way to make sure the appropriate actions are taken.   With “Staff Check-In” activated in your community, you can be sure that all of your rounds are being completed.

(You can use this for building rounds at night, too.  Put a staff-check button in hallways, libraries, laundry rooms, or anywhere you want your staff to be on a regular basis.  Then tell the system how often they should be there and you can be SURE that your staff did what they were supposed to do).

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