Tel-Tron – An Untapped Referral Source

Referrals Network Illustration

Having been a senior living operator for the past 20 years, I know that vendors have an impact on your business. But I really never realized how significant that relationship could be until this month.

Each month, Tel-Tron has a company lunch with all of our employees, including those who are not in the field with customers. It is a great opportunity to spend time with your colleagues and learn what is happening within the company. This month at our lunch, our CEO asked for a showing of hands on who had ever been asked to recommend a senior living community based on the fact that they worked at Tel-Tron. I was surprised at how many hands were raised – I think most operators would be. Our Technical Support, Finance, Admin, Sales, and Engineering – almost every operating department at Tel-Tron had someone who had been asked to recommend a community.

Being an operator, naturally I have been asked that question countless times, but I hadn’t given much thought to vendors being asked that. Having been an end-user of Tel-Tron’s products and services for many years, it had never occurred to me to utilize the company relationship to gain referrals.

Our interactions and visits across the country at the corporate level include Chief Officers, Clinicians, Procurement, Asset Managers, Accountants, Regional and Divisional Operations, and Property Management. At the community level, we interact daily with Maintenance, Executive Directors, Business Office Managers, Concierge, Nurses, Med-Techs, and Caregivers. Tel-Tron equipment is installed in over 1,000 communities across the country and Tel-Tron employees walk into several hundred communities per year.

By the end of the meeting, I realized that all of our employees here at Tel-Tron are in the senior housing business and have a great ability to impact day-to-day operations, including increasing prospects knowledge of your community, and yes, REFERRALS!

So the next time you’re hosting an event at your community, invite your Tel-Tron representative. If you have new information on products or services you are offering, don’t hesitate to share it with us. That way, we can truly be the partner we set out to be, helping you build a better business.

Do You Have a Program Designed to Reduce Fall Risk?

Senior woman in wheelchair with caregiver

How do you use technology to mitigate resident fall-risk & maximize independence?

The risk is real
The awareness related to fall risks over the last few years is staggering. One in five hip fractures results in a death within a year of the incident. One in four seniors that fall and fracture a hip, who used to live independently, spend at least the next year in an assisted living or nursing home environment. It’s also a little concerning how little, as an industry, we’ve done to mitigate the risk. Fall detection is largely a waste, the damage is done, and unless the resident is unconscious automated fall detection devices do little more than let you know the horse is out of the barn.

What can you do?
Fall prevention programs need to be comprehensive and targeted. Do you evaluate the medications your residents are taking and develop specific and targeted prevention programs if their medication puts them at increased risk? If a resident has had a previous fall, do you know the likelihood of them falling again compared to those who have never had a fall? Are you putting technology and processes in place to create an environment which reduces a resident’s risk of a repeat incident? Knowing the precursors of a fall is a critical component to prevent it from happening.

For further reading on the risks related to falls and the possible outcomes, often life threatening, visit the CDC’s Website on Falls for Older Adults .

If you don’t currently employ technology to prevent a fall then contact your sales representative
(sales@tel-tron.com) to talk about what it takes to be successfully implement a fall prevention strategy.

To learn more about the benefits of Tel-Tron’s unique fall management technology, click here.

Maximize the Potential of Your Emergency Call System

Are Senior Living Management Teams Out of Touch? The Senior Care Investor www.seniorcareinvestor.com thinks so. In a year where many strong companies in our market grew at an impressive clip, others faltered. During these periods of growth the challenges of bringing on new buildings in different states of disrepair, staff members from different performance cultures, and resident occupancy varying greatly by geographical market have restricted earning potential for even the industry leaders. To steal a quote from the SeniorCare Investor’s most recent publication, “When someone figures out how to profitably run a large chain but maintain a mom and pop feel, then that company will top the return lists every year.” Whether you are the mom and pop provider or you’re trying to create that feeling within your community, personal attention to detail and a level of concern for the quality of life and security of your residents is what creates the “I’m home” feeling.

Being there when a resident needs you, responding with the same passion you would to your own family, being able to know when you miss and make it right; these are just the first steps to creating the feeling of home. You’ve got dinner, the air conditioning, the community bus, and putting green to worry about. Let us tell you when to worry about a resident’s security and emergency health needs require your attention. Let us take care of the compliance to your internal policies.

There is amazing new and innovative technology being created every day by us and companies like ours that goes under-utilized. Many of you already own it and just aren’t taking advantage of what you’ve already bought. All you have to do is invest the time to better understand how knowing what you don’t know can change the lives of your residents.

Here’s a quick tip to ensure that your key team members are really in touch with what happens at the front lines of your communities. Follow the steps below to enable a notification sent directly to your cell phone every time a resident waits more than ten minutes for assistance. You may think your front line is staffed appropriately and responding with the same passion you would, but this will let you know for sure.

Log into your Auditrak reporting package at www.auditrak.com and select the My Auditrak tab.

Select the Contact Methods link on your My Auditrak page and ensure that your contact information is correct.

 Once your contact information is correct go back to your My Auditrak tab and select the link for Event Notification Setup.

If I were interested in Emergency Call events I would select that option from the list, it’s the last item listed in the above image, then select the option for Report after and change the value to 10 minutes.  If I select SMS as the notification option I will now receive a notification every time an Emergency Call at the selected community reaches 10 minutes without being responded to by the staff onsite.  This will give any executive a real time feel for what’s happening at the community level.  Allowing you to intervene and change the experience of your residents in nearly real time can make the difference between the feeling of home and the feeling that they are alone an uncared for.

If you’re interested in having a discussion or seeing a demonstration about how the systems you already own can allow your team to better focus their time on what matters most and ensure that leaders in your company know when things aren’t right on the front lines send me an email at mgraham@tel-tron.com or give me a call at 386-523-1078 so we can start the changes today.

Never Miss a Staff Rounds Check Again!

Many senior living operators have a problem.  There staff is supposed to be checking on certain residents on a regular basis, but there is no way to prove that it was actually done.   A quick software upgrade to your Tel-Tron emergency call system and you can guarantee that you will never miss a room check again.

Simply install a “staff check-in” device in each area where the staff is supposed to show up.  Tell the software how often a staff person is supposed to be in that area (hourly, daily, weekly, etc.).  If the staff check-in device is not used in the time window you set-up, an alert will be displayed on the system, alerting management and staff that a check-in has been missed.

For example….Let’s suppose that you are supposed to be doing 2 hour room checks in your dimentia units.  First, you install a “staff-check” button in each unit.  Then, you tell the system (through the software) that each unit should have a staff visit every two hours.  Now, let’s pretend that it has been two hours and no one has pressed the “staff-check” device in Mrs. Smith’s room.  You will get an alarm on your system – pagers, console, text message – whatever — that says “Two Hour Check Missed – Mrs. Smith, Room 1.”  The only way to clear that alert is to actually go to Room 1 and press the staff-check button.

No one likes to talk about it, but every manager knows that FORCED COMPLIANCE with policies and procedures is the best way to make sure the appropriate actions are taken.   With “Staff Check-In” activated in your community, you can be sure that all of your rounds are being completed.

(You can use this for building rounds at night, too.  Put a staff-check button in hallways, libraries, laundry rooms, or anywhere you want your staff to be on a regular basis.  Then tell the system how often they should be there and you can be SURE that your staff did what they were supposed to do).

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