Resolutions For Your Senior Living Community

All too often, resolutions are about the things we give up, the things we choose to do without. No wonder they never get off the ground. This year at Tel-Tron, we’ve decided to take a different approach, by giving you a few ideas on how to enhance and enrich your community and it’s residents and to help make your community an even better place to live and work this year. Here is some inspiration to get you started:

ImageGo Green: A healthier lifestyle begins with a healthier environment, and with all the tools and resources available, it is easier than ever to ensure that your community is eco-friendly. Here are a few simple solutions:

  1. Get an Energy Star check: How energy-efficient is your community? An EPA Energy Star check is the best way to know for sure. Not only is an Energy Star certification mean that your facility is eco-friendly, but it also ensures superior comfort for your residents and a reduction of up to one-third in your energy costs. It’s a win-win!
  2. Recycle Everywhere: While most community have implemented recycling programs in their main living areas, this year, make a commitment to facilitate recycling throughout your community by using divided bins in residents’ rooms or on shared hallways. Education is also important. Since seniors did not grow up recycling, many of them know very little about it. Discuss what can and can’t be recycled, using physical examples, so residents are clear on the guidelines and your program is more successful.
  3. Reduce fabric waste: Fabric waste is a little-known environmental problem in the United States. Assist your residents in getting rid of unwanted clothing and linens with a centrally located donation bin. Donate these items to a shelter or a local thrift shop. Many of these places donate unwanted items to fabric recycling facilities, which turn them into cleaning rags, brushes, etc.

Make Connections: Fostering a sense of community is the key to having happy, fulfilled residents, and achieving it is easier than you think. Here are a few suggestions:

  1. Reach out to Residents: Most communities have feedback systems in place, but many residents are hesitant to publicly voice their suggestions, so be sure that you offer a suggestion box of another method for residents to anonymously give their feedback.
  2. Capitalize on Skills: Create a questionnaire to uncover the hidden talents and abilities of your residents, and ask those that are able to host programs around these skills. From woodworking, knitting, and scrapbooking to more active pursuits like yoga and dance, these offer a great way to make sure residents feel relevant and connected.
  3. Help Out: Most people feel a great sense of satisfaction and usefulness by helping others, so find a way to band together for a good cause, from organizing a food drive to stitching blankets for children at homeless shelters.Image

Resolve to Do Better: When residents stay healthy, the entire community thrives. Here are suggestions to help your residents stay on track:

  1. Host a Resolutions Party: Residents can pick a buddy to help them stay on track and offer feedback on ways that the community can help, perhaps by providing healthier meal options or more opportunities for exercise.
  2. Encourage residents to take up one new activity in 2014 that engages their mind, and create loosely organized clubs around these activities. Book clubs, language learning, or puzzles all offer great opportunities for mental exercise.
  3. Schedule a Wellness Check: Offer a free wellness check to residents from a trusted healthcare provider, and use the results to formulate or further develop resolutions.

For more information on how you can improve safety and security for your residents in 2014, visit www.tel-tron.com for details on our complete and customizable Emergency Call System solutions for your community.

Tel-Tron Project Management: A Behind the Scenes Look at a Team Devoted to Your System, Satisfaction and Success

Tel-Tron Project Management: A behind the scenes look at a team devoted to your system, satisfaction and success

During my career here at Tel-Tron, I have held a few different positions. As much as things have changed for me personally, a single philosophy has always stayed the same­ —ensure that our customers have the confidence that they can rely on their emergency call systems to save lives, every day. Most recently, I have had the privilege to work with the Project Management department, a team of dedicated people who prove their devotion to this philosophy day in and day out. I have witnessed many projects through all stages, from the time they are sold to our customers to years after they have been in use.

I’d like to take you behind the scenes, to give you a glimpse of all of the important work to which we devote our time and energy for the benefit of you, our customers.

Working With You

Our Tel-Tron Project Managers are professional, experience individuals focused on your success. Tel-Tron Project Managers are the great group of guys responsible for installing and maintaining your Tel-Tron solution. And whether it’s getting extra or replacement parts sent overnight, working with technical support and engineering, or something or as simple as looking up phone numbers, the project management staff have a supportive, and equally dedicated, team behind them.

Planning and Preparing

Our project managers develop close relationships with our customers since they often spend the most face-to-face time with them. Because of this, we feel personal responsibility to our customers and their residents. The interactions project managers have with residents are typically brief, but tend to be the most memorable to them, and stick in their mind. It’s ultimately the residents that we are all serving, and why we take the time to make sure every device works properly so that your staff receives each and every emergency call.

From the moment an emergency call system is sold, our project management staff begins making contact with the customer, assuring them that we are preparing for and looking forward to taking on their project. Since there are usually several prerequisite items that we need before we can properly install a system, so we rely heavily on the commitment and cooperation of our customers in the planning and preparation for a project. These items are requested of the customer before or during our Kick-Off Meeting.

Kick-Off Meeting

Kick-Off Meetings are designed to bring everything to the table regarding the upcoming installation of a system. More importantly, this meeting is to set the stage for the entire project, by setting expectations for obstacles, benefits, and features, as well as training and support during the life of the system.

Our customers don’t always understand the purpose of this meeting and the value can sometimes be difficult to articulate. But during the meeting, we ask important questions to make sure that the end result is what our customer is expecting. Issues that no one anticipated can come up in this meeting, which results in the reevaluation of products, protocol, and/or timelines. Regardless of the issue, we always resolve it quickly to ensure the installation will have your desired outcomes.

Installation

For weeks prior to your installation, the Tel-Tron project management team is reviewing, researching, discussing, and verifying everything about your project. They are well-versed in what and where product is to be installed, as well as many other intimate details about your community and the residents you care for.

A Tel-Tron Project Manager Assists a Customer with Installation

Once the product shipment arrives, the installation is ready to begin. You are anxiously awaiting the arrival of the Tel-Tron project manager you spoke with during the Kick-Off Meeting. As soon as he arrives, he and his team get to work, moving swiftly around your community installing product, testing the system, and training you and your staff. As quickly as the time came, the time has now passed, and your system is now fully-installed and you are now saying goodbye with handshakes, smiles and maybe a hug. You’re excited about how much easier your life and the lives of your staff and residents will be.

Post-Installation

The project management team discusses your project immediately after installation to review any and all aspects of the project. We discuss issues that may have caused difficulty, in order to learn and improve our processes.

We as a team continuously talk about new ways of installing our product to create the best outcomes. Whether it’s the best position of a wireless device on a door, or where in a resident unit is the most convenient and effective location for product placement, our team never stops thinking of new ways to improve what we do when serving you and your residents.

Feedback

We often hear positive comments on the project managers’ performance and how their work has improved the resident’s quality of life as well as the staff’s work experience. These comments give our project managers a deep sense of satisfaction, knowing that their efforts have made an impact in saving a life.

As one of the many people behind our great project management team, I am always proud when I hear a happy customer rave about the terrific experience they’ve had. We want to hear from you! If you have had a noteworthy experience with our project management team, or have any questions or suggestions for us, please let us know.

Technology Makes Top Ten Senior Living Trends for 2011

From Senior Housing News comes this article about technology. Click here for full article.

I highlighted things that stuck out for me.  One thing they failed to mention was the safety piece.  The barriers to entry into this “senior monitoring business” are very low.  With many companies, safety is a marketing buzz word.  I like the mention here of industry standards and the economic value of such, however, the life safety benefit of standards is the real deal.

Technology – Monitoring Networks, Apps, Devices and Systems Integrators

Ladies and Gentlemen, start your monitoring …..Through gadgets, apps, networks and the cloud! During 2010, a trickle of vendors released new monitoring systems and delivery options. The flood gates are going to bust open as the economy heals and companies are looking to invest and expand into high growth markets. Look for continued announcements and product offerings from old and new technology companies as well as acquisitions and roll ups of related products and services for the senior care market. Some products will be “me too” products that will provide additional market choices but few, real new features. Who will win? We’re betting on well designed products that are simple without feature overload at reasonable prices.

One of the areas that will start to accelerate in 2011 is systems integrators working in local markets to deploy various monitoring systems that employ industry standards  ***See UL2560 article here *** . If vendors work within established standards, the costs for deployment and support have a higher probability of being adopted faster than those that are built upon proprietary technology. These systems integrators will need to provide better service than the Geek Squad but also know about concepts on senior living design and general contracting besides the technical nature of deployment of these networks. What are we forgetting? The most important features: selling and servicing seniors and their children. How many local GC’s are ready for this? If you said very little, you’re probably being generous. The costs of a design and tech make-over may make your stomach turn at first but if amortized over an additional 5 years in the home versus assisted or skilled care, it will seem like a bargain.  In a society of instant gratification, that will be a hard sell.

So what about safety?  It seems most folks are interested in the fire alarm.  When it comes to the “wireless nurse call” system, a standard of mediocrity exists.  If the “emergency call system”  is ever used to save a life, shouldn’t it be designed to do just that. . . . in all conditions?   If a component fails, the power goes out for several hours, the annunciator panel becomes disabled, etc., it should still be capable of saving a life.  See Tel-Tron’s website for the real deal solution.

It’s your building. How will you know…..

. . . . if something goes wrong.  

If you are like me, silence is golden.  It means that the world around you is running like it is supposed to.  It means that all of your staff members are operating in full.  – But — What if something isn’t right?  What if your staff screwed up their response to an emergency call last night, but didn’t tell you.  Wouldn’t it be nice if you were alerted?  After all, you are in charge.  

I speak with many executive directors who manage their world with a flow that seems organic in nature.  With the help of a Tel-Tron, enterprise level emergency call system, they are able to do their tasks with the confidence that their staff is working as hard as they are and no stone goes unturned throughout the day.  The Tel-Tron system, alone, does not allow them to achieve this, but it frees up their mind from worrying about one small problem that comes with life threatening consequences. 

 From time to time, all of the staff is tied up with other functions and an emergency call may take longer to respond than normal.  Nobody likes to talk about it, but it is a reality.  Sometimes, things go haywire. 

The calm, cool and collected ED has a notification set up in Auditrak that sends a message if that e-call is not re-set within 7 minutes or what ever time frame is appropriate.  This is the time when the ED wants to be involved.  That Ed may go the entire day or week and never have contact with the wireless emergency call system that was installed in the building.  However, when things go wrong, it’s time to act. 

Daily Summary Report - Emailed Automatically

The Tel-Tron Auditrak management reporting tools are especially valuable for the corporate Director of Nursing or Chief Operating Officer.  Again, a silent nurse call system means that emergency calls and personal emergency response calls are getting their responses in a timely manner.  It means there is nothing to worry about in that one small category of their lives.  In short, it means the people that they have spent time and money to hire and train are doing their jobs.  Of course, the COO is not going to run and respond when his/her Iphone starts beeping with a text or email that alerts of the situation, but they will know that something is off and perk their ears up to pay attention.  Maybe repeatedly late e-call responses are a signal that more training is needed? 

That is what the Auditrak event notification system is all about.  Whether it is a late response to an emergency call or a low battery condition in a wireless call station, Auditrak is customizable for the user.  A Tel-Tron emergency call system is not only used to notify the staff when there is an emergency.  It is used to notify management when something in their world has gone wrong. 

Does your nurse call system, call bell system, emergency call system, wireless emergency call system, or personal emergency response system, (PERS) Notify You?

Never Miss a Staff Rounds Check Again!

Many senior living operators have a problem.  There staff is supposed to be checking on certain residents on a regular basis, but there is no way to prove that it was actually done.   A quick software upgrade to your Tel-Tron emergency call system and you can guarantee that you will never miss a room check again.

Simply install a “staff check-in” device in each area where the staff is supposed to show up.  Tell the software how often a staff person is supposed to be in that area (hourly, daily, weekly, etc.).  If the staff check-in device is not used in the time window you set-up, an alert will be displayed on the system, alerting management and staff that a check-in has been missed.

For example….Let’s suppose that you are supposed to be doing 2 hour room checks in your dimentia units.  First, you install a “staff-check” button in each unit.  Then, you tell the system (through the software) that each unit should have a staff visit every two hours.  Now, let’s pretend that it has been two hours and no one has pressed the “staff-check” device in Mrs. Smith’s room.  You will get an alarm on your system – pagers, console, text message – whatever — that says “Two Hour Check Missed – Mrs. Smith, Room 1.”  The only way to clear that alert is to actually go to Room 1 and press the staff-check button.

No one likes to talk about it, but every manager knows that FORCED COMPLIANCE with policies and procedures is the best way to make sure the appropriate actions are taken.   With “Staff Check-In” activated in your community, you can be sure that all of your rounds are being completed.

(You can use this for building rounds at night, too.  Put a staff-check button in hallways, libraries, laundry rooms, or anywhere you want your staff to be on a regular basis.  Then tell the system how often they should be there and you can be SURE that your staff did what they were supposed to do).

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